How does shipping work?

• Order totals up to $74.99 - $5.99 flat rate
• Order totals $75-$149.99 - $8.49 flat rate
• Over totals over $150 - Free Shipping

(Note: Products categorized as "oversized" like Wide Belts and Discs 16" and over, will have their shipping rate determined by UPS Ground. We'll provide you an accurate rate during checkout!). If you have questions on the shipping quote you received, please contact us to make sure we are getting you the lowest rate possible.

How do your quantity discounts work?

Get more for less! Combine different grit options to unlock our special quantity discounts on hundreds of our most popular products. Look for the mix & match badge on eligible items!

For custom made-to-order products (Wide Belts, non-standard belt sizes), we offer quantity discounts based on grit.

Can I use a coupon code with quantity discounts?

No, coupon codes are not applicable with any carts which contain products that are eligible for quantity discounts.

Do you ship to Canada?

Yes, Canadian customers may order online. Additional shipping charges will be applied during check out.

Can you assist in choosing the right product?

Absolutely! Please call 844-824-1956 Mon-Fri 8:30AM-4PM EST for assistance.

I need my order right away. Can you express ship an order?

If you need products right away, please give us a call at (844) 824-1956 and we will do our best to accommodate you. Additional charges may apply.

Has my order shipped?

After each order is shipped, a confirmation email containing the shipment tracking number is sent to the email address supplied during checkout. If you have a registered account, login and click "Orders" to view your order history and status.

How do I track my order?

Tracking numbers are included in an email sent to the customer after each order is shipped. Use the provided tracking information to confirm directly with the shipper.

I have an issue with my order. Who do I contact?

If you have an issue with your order, please contact us at support@redlabelabrasives.com, call us at 844-824-1956, or connect with us here.

How do I change quantities or cancel an item in my order?

Contact us at (844) 824-1956 to change or cancel items on your order. Alternatively, you may log into your account and click "Orders" to view your order history and status. Click on any pending order to change quantities or cancel. Please remember, orders in processing or that have already been shipped cannot be canceled.

Do you accept returns?

We accept returns on all unused products within 90 days of receipt of order. You can find instructions on how to return your order here.

How does the 100% guarantee work?

Please contact us if you are not 100% satisfied with your order. We will work with you to make things right!

Please Note: We warrant that all of our products sold to our customers shall be free from defects in workmanship and materials. When operated according to our directions within specified stress limits, our products will perform the work for which they are designed. Products that prove defective under the stated limits will be replaced without charge. Red Label Abrasives will not be liable for compensatory damages beyond this warranty.

My order never arrived.

Log in to your account to check the status of your order. If all items have been marked “shipped” please contact customer service with your order number. If you were provided a tracking number, confirm directly with the shipper.

I received the wrong product.

Please double check the invoice included with your package. If the product does not match an item listed on the invoice, please contact us to make it right!

SMS Notifications FAQ

What are SMS notifications from Red Label Abrasives?
SMS notifications are text messages sent to your mobile device, keeping you updated on order statuses, exclusive promotions, product releases, and other important announcements from Red Label Abrasives.

How do I sign up for SMS notifications?
You can opt in by providing your mobile phone number at checkout or subscribing through our website’s SMS sign-up form. You will receive a confirmation message once you’ve successfully subscribed.

Is there a fee to receive SMS notifications?
[Retail Company] does not charge for SMS notifications; however, standard message and data rates from your mobile carrier may apply. Please check with your carrier for details.

How many messages will I receive?
The number of messages may vary, but you can expect to receive up to [number] messages per [day/week/month] based on your preferences and our promotional calendar.

How do I stop receiving SMS messages?
You can unsubscribe at any time by replying "STOP" to any message you receive from us. You will receive a confirmation text, and no further messages will be sent unless you opt in again. Alternatively, you can contact our customer service team at [email/phone number].

Can I re-subscribe after opting out?
Yes, if you’ve previously unsubscribed, you can re-subscribe at any time by visiting our website or by texting "START" to 844-824-4956.

What should I do if I’m not receiving SMS messages?
Ensure that your phone number is correctly entered and that your mobile carrier supports SMS messaging services. If the issue persists, contact our customer service team at [email/phone number] for assistance.

Can I receive SMS messages while traveling abroad?
If you’re subscribed to our SMS notifications and have international messaging enabled on your mobile plan, you may still receive messages while abroad. However, international data rates may apply—check with your carrier for details.

9. How is my phone number used?
We respect your privacy. Your phone number will only be used for sending SMS messages related to Red Label Abrasives such as promotions and order updates. For more information, please review our Privacy Policy.

10. Who do I contact if I have questions or need help with SMS notifications?
You can get help by texting "HELP" to 844-824-1956, reading this FAQ page, or contacting our customer service team at support@redlabelabrasives.com or 844-824-1956.